Worry-Free WordPress Support Plans
Just imagine never having to worry about your WordPress site. Choose from one of our WordPress support plans and free yourself from WordPress worries for good.
We are your WordPress experts. Let us help you focus on being the expert in running your business.
- Core, Theme and Plugin Updates
- Vulnerability Updates
- 24/7 Uptime Monitoring
- Offsite Cloud Backups *
- Restore from Backup
- 24/7 Security Monitoring *
- Blacklist Monitoring *
- Page Speed Optimization *
- Performance Scan *
- Security Hardening *
- Database Optimization
- Analytics *
- Comment Management
- Broken Link Scan
- Additonal Support Time *
- Sucuri Malware Scan
- Cloning and Migration
- Website Staging
- Malware Removal *
- Service Reporting View Example
- 30 Minutes Per Month
- 1 Hour Per Month
- 2 Hours Per Month
Get the hands-on support your site needs. Affordable monthly billing without the need for a contract.
Frequently Asked Questions
How do you handle payments?
WPKeeper.ca is SSL secured. All data is encrypted, private and secure. We do not store customer payment information.
We use Stripe, a trusted and reputable 3rd party payment processor to handle all payment processing.
We accept Visa, Mastercard, American Express, and Visa Debit as forms of payment.
Once you complete the checkout process, your card will be charged the applicable plan rate plus taxes. Your card will continue to be auto-charged on a recurring monthly basis until you decide to cancel.
What happens after I sign up?
When you sign up for one of our monthly WordPress support plans:
1. You will receive a welcome email and payment transaction receipt.
Note: Please review your email during registration. If you do not see a welcome email, check your junk or SPAM folder.
2. An account on WPKeeper.ca will be created automatically and you will gain access to our support system and your WPKeeper account management area.
3. You will be required to provide login information for your WordPress site and either FTP or SFTP access. Contact your hosting provider if you do not have this information.
4. Once you submit all the required information, your support will begin immediately.
Can I really cancel my support at anytime?
Absolutely. To cancel, log in to your account area, select “Subscription” menu tab, then select the “Cancel” option.
All future billing will cease immediately.
Once canceled, you can continue using support until the end of your billing cycle.
Do I need to renew my subscription?
No, you do not need to renew your subscription. Once a subscription is started, billing payments are renewed automatically each and every month until cancelled.
Do you offer 24/7 support?
We offer 24/7 support for urgent requests only.
Urgent support requests are those related to broken sites, offline sites, and sites infected by malware.
All other requests for support will be handled between the hours of 8:00 am and 6:00 pm AST, Monday thru Friday.
Is my hosting compatible with your service?
Most hosting companies are compatible with our services. With that said, you should check if your hosting environment is LAMP stacked to get the most from our support plans.
LAMP is an acronym for:
- Linux operating system;
- Apache HTTP Server;
- MySQL; and
- PHP 5.2 or higher.
If you are uncertain, call your hosting company and ask. While you have them on the phone, you should also ask for your FTP or SFTP login details. (SFTP preferred)
What Our Customers Think
My website was having an error on line 226 after an update. I struggled with trying to fix the error myself for days before seeking help. Support was able to fix the issue within an hour of contacting them. I was pleased with the quick turn around and I will use this service again.
Maintaining my site and adding content weekly could easily tie up a couple hours of my time every month. The standard plan supports what I need and also priced well for the time it saves me. I would like to see 24/7 support for all requests and not just urgent support. None the less, it’s still a great service.
Going with the starter plan was an easy decision for me. I was already paying roughly the same price yearly for my caching and security plugin. The starter plan included the same plugins, plus I get all the maintenance and support essentially for free. Love it!
My blog previously took over 11 seconds to load. Now my blog completely loads in 2 seconds. I’m very happy with this company.
Protect Your Investment
Your WordPress site is important to you and it’s important to us. We make sure to keep your website protected, maintained and performing it’s absolute best.
Say goodbye to contracts. Our support plans are contract free, billed monthly, and can be cancelled anytime with a click of a mouse, no questions asked.
We strive to provide top-notch support. As WordPress Experts, we are here to support you in any way that we can. We provide email, chat and ticket support.